You have 2 weeks after the date of your payment to be fully refund*. From the 01.05.2020 : we will keep 50% in any case*. No refund accepted after the 01.07.2020
In case only one of the two is cancelling (in a couple subscription), the ratio leader/follower applies, and so it might lead to the automatic cancellation of the other member of the couple, which will be automatically added to the watiting list at the date of the cancellation.
*Money will be given back by hand or by bank transfer on your charge, and administration fees will apply (~15%).
But best idea… We fully allow transfering your pass to any one of same gender! Name changes are OK with us.